SMART ProcessSMART is an acronym that you can use to guide your goal setting. To make sure your goals are clear and reachable, each one should be:
Its criteria are commonly attributed to Peter Drucker's Management by Objectives concept. The first known use of the term occurs in the November 1981 issue of Management Review by George T. Doran. Since then, Professor Robert S. Rubin (Saint Louis University) wrote about SMART in an article for The Society for Industrial and Organizational Psychology. |
SWOTStrengths, Weaknesses, Opportunities, and Threats |
SWOT AnalysisSWOT analysis is a tool that identifies the strengths, weaknesses, opportunities and threats of an organization. Specifically, SWOT is a basic, straightforward model that assesses what an organization can and cannot do, as well as its potential opportunities and threats. The method of SWOT analysis is to take the information from an environmental analysis and separate it into internal (strengths and weaknesses) and external issues (opportunities and threats). |
SafetyWorkplace Health and Safety is the discipline concerned with protecting the health and safety of all stakeholders in the workplace from exposure to hazards and risks resulting from work activities |
Safety CharterThe charter is normally a simple, one- or two-page document that outlines the responsibilities and resolve in creating a safe working environment for everyone working for the company. Although the Occupational Health and safety Act (OHSA) deals with the law, and the company’s safety policy states the full stance of the company on safety issues, the Safety Charter of the Warehouse is designed to target the people, specifically involved in running the affairs of the warehouse. The charter addresses the company standpoint and guarantees the workers’ rights to a safe working environment, but it also addresses the need for employees to take responsibility for safety as well |
Safety NotesA safety note is a
list of important safety measures, rules or regulations to follow in order to
operate equipment safely. |
Safety Stock / InventoryA planned level of Inventory to be held in the warehouse to protect against acceptable levels of variation in Supply or Demand (only in cases where demand is bigger than the forecast) and to protect against a “stock out”, i.e. the inability to complete a sale because of a Zero stock position. Its purpose is to prevent disruptions in manufacturing (changes in production schedules, backlog or over-planning) or customer deliveries (forecast error). Safety stock can be maintained at finished goods level, but also at component / raw material level |
Safety, Health And Environment (SH&E)A discipline and specialty that studies and implements practical aspects of environmental protection and safety at work. |
Safety, Health, Environmental, Security, Quality standards (SHERQ)Safety, health, environmental, security, quality standards set in place by a business. These include incident management and emergency response, risk and quality values, policies, standards (including operating and maintenance standards), strategies, guidelines, procedures and instructions relating to the work |
Sales & Operations Planning (S&OP)A process to develop tactical plans that provide management the ability to strategically direct its business to achieve competitive advantage on a continuous basis by integrating customer-focused marketing plans for new and existing products within the management of the supply chain. The process brings together all the plans for the business (sales, marketing, and development, manufacturing, sourcing, and financial) into one integrated set of plans. It is performed at least once a month and is reviewed by management at an aggregate (product family) level. The process must reconcile all supply, demand, and new product plans at both the detail and aggregate levels and tie to the business plan. It is the definitive statement of the company’s plans for the near to intermediate term, covering a horizon sufficient to plan for resources and to support the annual business planning process. Executed properly, the sales and operation planning process links the strategic plans for the business with its execution and reviews performance measurements for continuous improvement. An integrated business management process through which the executive/leadership team continually achieves focus, alignment and synchronization among all functions of the organization. |
Sales OrderA seller-generated document that authorizes sale of the specified item(s), issued after receipt of a customer's purchase order. A sales order usually implies that there will be no additional labour or material cost incurred for the sale, except where it is used to initiate a production process. |
Sales Order Processing SystemsAn order processing system captures order data from customer service employees or from customers directly, stores the data in a central database and sends order information to the accounting and shipping departments, if applicable. Order processing systems provide tracking data on orders and inventory for every step of the way. |
Sales Oriented ObjectiveWhen a company seeks a level of unit sales without referring to profit in order to boost volume or market share. |
Sales VolumeThe number of units sold in a given time |
SampleA set of objects taken at random from a larger group. The Law of Statistical Regularity states that a set of objects (a sample) taken at random from a larger group (population) tends to reproduce the characteristics of that larger group |
Sample BiasThis type of bias may result if you limit your sample to only respondents within a certain demographic group, e.g., highly educated. If your survey goal is to measure the opinions of the general population, this could bias your sample |
Sample PopulationSyn. Target Population. In statistics and quantitative research methodology, a data sample is a set of data collected and the world selected from a statistical population by a defined procedure. The elements of a sample are known as sample points, sampling units or observations. ... the sample usually represents a subset of manageable size. |
Savings AccountAn account intended
for saving money. |
Scenario PlanningScenario planning is identifying a specific set of uncertainties to make assumptions on what the future might be for a business, department or function. This is done by considering specific sets of uncertainties, different “realities” and scenarios of what potentially might happen. |
Scope ControlScope control means avoiding too many changes during a project. Without exercising scope control, the project will run off track and lose focus. |
Scope Extension (SE)Scope: The extent of the area or subject matter that something deals with or to which it is relevant. Extension: a part that is added to something to enlarge it. |
Scope of Work (SOW)Term used to define the full scope of work that is expected in a project environment. The scope of work will be defined before a supplier is identified and a contract is issued. The scope of work document is used to measure the progress of the project. |
ScrapStock that cannot be recycled or reused |
Scrum Project Managementa methodology for managing software delivery that comes under the broader umbrella of agile project management. It provides a lightweight process framework that embraces iterative and incremental practices, helping organizations deliver working software more frequently. |
SeasonalitySeasonality is another cyclic phenomenon that needs considera-tion. This is typically the case when the observations are daily, weekly, month-ly or quarterly, but within an annual cycle. |
Secondary ResearchThe use of published sources of information, available online and in libraries. |
Secondary sectorSector of the economy that converts natural
resources into goods |
SecurityWarehouse teams are responsible to ensure that stock does not suffer damage, deterioration, theft or other losses whilst being received, stored and issued to users |
Sensitivity AnalysisAlso referred to as what-if, or simulation analysis. This is a technique in which key underlying calculation based assumptions are systematically applied to a set of data in order to determine how different values can affect the outcome and provide a set a comparable results. |
Sentence (in relation to SASL)A sentence is a unit of meaning made up of a collection of signs and non-manual features, always including a verb, and adhering to specific grammatical rules of SASL |
ServiceMeans provision of required activities |
Service BusinessProvides intangible products, which are products that have no physical form. |
Service IndustryThe broadest definition of the service sector encompasses industries that do not create a tangible, physical product to sell, including government services. Thus, it would exclude the goods-producing sector, i.e. agriculture, construction, mining and manufacturing. A variation on this definition of the service sector excludes government activities at all level. A business that does work for a customer, and occasionally provides goods, but is not involved in manufacturing. |
Service Level Agreement (SLA)Are
contracts between service providers and customers that define the services
provided, the metrics associated with these services, acceptable and
unacceptable service levels, liabilities on the part of the service provider
and the customer, and actions to be taken in specific circumstances. |
Service Provider (SP)Business entity which could in future or already does supply goods and / or services to a business |
Service Provider Assessment Adjudication Forum (SPAAF)The service provider has a procedure for assessing potential risks involved in making choices and staff, individuals supported, family members and others are trained in this process. |
Service Provider Safety Management (SPSM)The purpose of the Service Provider Safety Management procedure is to ensure that levels of safety are not compromised by Service Provider activities on Sasol premises, leading to any undesirable events taking place. |
Service StandardsA customer service standard is the specified level that is required in any interaction between any organisation and its customers. Customer service standards are based on expected levels of excellence, response time, accessibility, delivery time and commitment. All trade, commerce and business lead back to the customer, so it is essential that the company continuously strives to improve the level of service that they deliver |
Set up and Teardown OperationsSet up in basic terms means the assembly of tools, work centres or whole production sites. Teardown is used to refer to the process of disassembly – this can be for manufacturing plants, or work centres |
ShareholdersA shareholder, commonly referred to as a stockholder, is any person, company, or institution that owns at least one share of a company’s stock. Because shareholders are a company's owners, they reap the benefits of the company's successes in the form of increased stock valuation. If the company does poorly and the price of its stock declines, however, shareholders can lose money. |
Sharing economyThe sharing of human and physical resources that
would otherwise not be used to their fullest extent. |
Shelf LifeThe length of time for which an item remains usable, fit for consumption, or saleable. |
ShippingShipping includes packaging of finished goods, the requisitioning of transport and the loading of vehicles for delivery to customers or end users |
Shop Floor Control (SFC)Shop Floor Control (SFC) is a method that can be use to schedule,report and track the progress on shop floor. |
Shop Floor PacketThe area in a manufacturing facility where production is carried out, either by an automated system or by workers or a combination of both. The shop floor may include equipment, inventory and storage space. |
Short term financeFinancing obtained for a short period, one month
to 12 months. |
Short-sea ShippingShort-sea shipping is the movement of
passengers and cargo, mostly along a coastline, but can also include inland
rivers and lakes, without crossing an ocean. |
ShortagesA state or situation in which something needed cannot be obtained in sufficient amounts |
ShrinkageIt occurs when a retailer has fewer items in stock than in the inventory list due to clerical error, goods being damaged, lost, or stolen between the point of manufacture (or purchase from a supplier) and the point of sale. |
Sign DevicesSign devices are visual strategies used in signed poetry, for example, rhythm, placement, role shifting, and repetition of handshape, location, movement, palm orientation, and non-manual features. These include register, non-manual features (NMFs), placement, role-shift, parameter. |
Sign ParameterThe building blocks of the sign/word: handshape, location, movement, palm orientation, non-manual sign |
SignificanceWorthiness of attention or importance |
Simulation SoftwareWill assist in planning the warehouse space, the type of racking needed and the layout and ultimate dimensions of the warehouse. |
Single Purpose ProviderA provider of education & training within a specific or particular pathway |
Single SourcingRefers to the situation where a has clear intent buys from just one supplier, although there may be more than one supplier who is able to supply. |
SkillsMeans the development of necessary competencies, which can be expertly applied in a particular context for a defined purpose. Skills development should result in skilled performance such as is traditionally associated with the work of “skilled craft workers”, “skilled managers” and “skilled professionals”. |
SlangCasual, very informal speech/signing, using expressive but informal words and expressions. Slang is usually related to age or social group rather than to trade or profession (jargon). It is used to stress an identity for those in the know and to exclude those who do not know the terms, for example, words to describe money, grown-ups, police, and activities |
SlingsA flexible strap or belt used in the form of a loop to support or raise a hanging weight |
Slow Moving and Obsolete Inventory (SLOB)Slow moving inventory is typically identified as items of inventory, which are in the warehouse but have not been used (sold to client or used in production), within a period of 6 months or longer in the last 12 months |
Small BusinessAn independently owned and operated business that has fewer employees than a large corporation. |
Small Business Development Corporation (SBDC)The primary role of the SBDC is to encourage, promote, facilitate and assist the establishment, growth and development of small business in Western Australia. This is achieved by providing education and skill development programs, and advice and guidance to small business owners on the establishment, development and expansion of their businesses. |
Small Medium BusinessIs a business that maintains revenues, assets or a number of employees below a certain threshold. |
Smart WarehouseIs a type of warehouse where the storage, fulfilment process and management are automated with AI. |
Social ResearchThis type of research is often conducted when you need to measure widespread opinions of the general population. |
Social ResponsibilityThe responsibility of an organization for the impacts of its decisions and activities (products, services and processes) on society and the environment, through transparent and ethical behaviour that:
|
Social SustainabilityThe ability of a social system function
at a defined level of social wellbeing and harmony indefinitely. |
Societal EthicsStandards that govern how the members of a society deal with each other in matters such as fairness, justice, poverty, and the rights of the individual |
SocioeconomicsA branch of economics that studies the
relationship between the economy and social behavior. |
Soft CopyA virtual copy of data that is stored on an electronic device like a computer |
Sole ProprietorshipA business that belongs to only one person and has no partners or co-owners |
SourcingProcess of identifying a company that provides goods or services |
Spot CheckingSpot checking is similar to stocktaking. The difference is that spot checking is performed on an irregular basis with the Finance Department. Stocktaking is performed on a regular basis for audit purposes |
Spot HireIs a form of transport where space for goods is purchased on an ‘as required’ basis. This type of work exists in all modes with ships and aircraft vying for work to increase resource utilisation and train operating companies and road operators doing similarly. |
Spot RateSpot rate is the exchange rate that is being offered now, for an immediate transaction |
StagingStaging refers to a process of storing or holding inventory. Setting inventory aside and ‘holding it for another purpose such as put away or dispatch, means it has been ‘staged’ in a designated ‘staging area’. Hence, staging area is the space used for interim storage. |
Staging AreasIs a place where materials/equipment or people are gathered before use |
StakeholderMeans a person or a group who have an interest in the activities of an organization/project |
StakeholdersStakeholders are parties who are impacted on by the activities of the company. Stakeholders can include shareholders, employees, suppliers, customers and external bodies who have an interest in the success of the company. Shareholders are required to manage the business effectively and look after the investment made by shareholders. |
Standard CostingCosting methodology used effectively in a manufacturing environment. There are many circumstances which influence the cost of an inventory item, so standard costing is used to stabilise the costs for a period of time and manage individual costs elements for inventory items |
Standard Deviation (SD)Standard Deviation is a measurement of dispersion of data or of a variable. The standard deviation is computed by finding the differences between the average and the actual observations, squaring each difference, adding the squared differences, dividing by n-1 (for a sample), and taking the square root of the result |
Standard Operating Procedure (SOP)A set of step-by-step instructions compiled by an organization to help workers carry out complex routine operations. SOPs aim to achieve efficiency, quality output and uniformity of performance, while reducing miscommunication and failure to comply with industry regulations. |
Standard Purchase OrderIn a standard purchase order, the purchaser will, at a minimum, specify what products are being ordered, the quantity, the agreed price and delivery and payment terms. A purchase order may arise out of a past order, an advertisement or offer by the vendor, or the parties' negotiation as to the price and quantity. |
Standards Generating BodyA body registered in terms of section 5(1)(a)(ii) of the Act, responsible for establishing education and training standards or qualifications, and to which specific functions relating to the establishing of national standards or qualifications have been assigned in terms of section 5(1)(b)(i) of the Act |
Standing Purchase OrdersAre such examples of existing contracts. |
Static InformationStatic information sources. Dictionary definitions tell us that the word 'static' means 'to show little or no change' and this is a pretty accurate description of a static information source. Once a static information source has been created, it is unlikely to be changed or updated for a significant amount of time |
StationarityWhen the data series have a constant mean (or average) and variance over time, this is known a stationarity. Stationarity exists if the data series were divided into several parts and the independent averages of the means and variances of each part were about equal. |
Statistical Process Control (SPC)An industry-standard methodology for measuring and controlling quality during the manufacturing process. Quality data in the form of Product or Process measurements are obtained in real-time during manufacturing. a methodology used for measuring and controlling quality in manufacturing which has become the standard used by industry. Product and/or process measurements are collected in real-time during the manufacturing process. This data is plotted on a graph with predetermined control limits. Capacity of the process will determine the control limits whereas customers’ needs will determine the specification limits. |
Status QuoThe generally held opinion held prior to the start of the debate. The proposition argues to change it in some manner |
Status Quo ObjectiveWhen a company maintains a stable pricing strategy. |
StereotypeStereotyping is a way of thinking or a belief about a group of people that takes no notice of the individuality of each person. |
StockStock and Inventory refer to the same thing |
Stock Keeping Unit (SKU)An inventory item. For example, a shirt in six colours and five sizes would represent 30 SKU’s |
Stock TakingIt is the process of verifying actual quantities and their condition against the inventory records at regular intervals (once or twice a year). Stocktaking may also be carried out to verify the physical location of various items within the warehouses |
Stock-outsa situation in which an item is out of stock. |
StoppagesAn instance of movement, activity, or supply stopping or being stopped. |
StorageStorage is the physical housing of stock in various types of warehouses and stock yards. This activity includes the materials handling operations and the safe custody and protection of stock from risks |
Storage CostsStoring inventory requires warehouse space which costs money. Storage costs consist of rental for floor space, cost of people to manage and move inventory in the warehouse. There is the cost of bins for storage and consumables associated with keeping a warehouse clean. The more inventory a business has, the higher the cost of providing storage space for the inventory. |
Story FrameA graphic organizer used to plan the development of a text or visual/multi-media presentation |
Strategic PlanningStrategic planning is the stated direction and scope of an organization over the long term, which matches its resources to its changing environment as to meet stakeholders’ expectations. |
Strategic PlansA company’s long term plans, which relate to the general goals of the organization |